Privacy Policy
Inner Ray Space ("we", "us", "our") is committed to protecting the privacy of everyone who visits this website or reaches out to us. This policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you.
This policy covers our website — enquiries made through our contact form, phone, email, or Instagram, and general browsing of innerrayspace.com. It does not cover the clinical notes or records created once you become a client; those are governed separately by professional confidentiality and ethical obligations, as set out under "Therapy Session Confidentiality" below.
1. Who We Are
This website is operated by Nikita Jain, trading as Inner Ray Space, based in Navi Mumbai, India.
For any privacy-related query, you can reach us at:
- Email: nikita@innerrayspace.com
- Phone: +91-7021385853
- Location: Navi Mumbai, India
2. Information We Collect
| What | When it's collected |
|---|---|
| Name, email address, phone number | When you submit a contact/enquiry form, book a free consultation, or message us directly |
| Content of your message | When you write to us via the contact form, email, phone, or Instagram direct message |
| Technical data (browser type, device type, approximate location, pages visited) | Automatically, via standard website hosting and, if enabled, analytics tools |
| Cookies and similar technologies | See "Cookies" below |
We do not knowingly collect any special category or sensitive personal data through this website beyond what you choose to share with us in an enquiry. Please avoid including detailed clinical or health information in the initial contact form — this can be discussed once we've connected directly.
3. How We Use Your Information
- To respond to your enquiry and schedule a free consultation
- To communicate with you about our services
- To maintain records required for our practice and applicable professional or tax obligations
- To improve and maintain the security of this website
- To comply with legal obligations where applicable
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of your consent (when you voluntarily submit an enquiry), and, once you become a client, on the basis of our contractual relationship and applicable professional obligations.
5. Sharing Your Information
We do not share your personal information with third parties except:
- With service providers who help us run this website or our practice (for example, website hosting, email providers, and scheduling tools), who are only permitted to use your data to provide that service
- Where required by law, court order, or to protect the safety of you or others
- With your explicit consent
This site may load fonts from Google Fonts and may link out to Instagram. These third-party services operate under their own privacy policies, which we encourage you to review.
6. Cookies
This website may use essential cookies necessary for basic functioning, and, if enabled, analytics cookies to help us understand how visitors use the site. You can control or disable cookies through your browser settings at any time.
7. Data Retention
We retain website enquiry data only for as long as necessary to respond to your enquiry and for a reasonable period afterwards for record-keeping purposes, typically no longer than 24 months, unless a longer period is required by law or professional record-keeping obligations. Clinical records for clients are retained separately, in line with the retention requirements of our professional body.
8. Your Rights
Depending on applicable law — including India's Digital Personal Data Protection Act, 2023 — you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data, where applicable
- Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
- Lodge a grievance or complaint regarding how your data is handled
To exercise any of these rights, contact our Grievance Officer:
Nikita Jain
Email: nikita@innerrayspace.com
9. Therapy Session Confidentiality
What we discuss in a therapy session is separate from — and held to a higher standard than — this website's data practices. Session confidentiality is governed by professional and ethical codes of conduct, which we will explain fully during your intake, including the limited circumstances in which confidentiality may need to be broken (for example, imminent risk of harm to yourself or others, or where disclosure is legally required).
10. Children's Privacy
This website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18 through this site without appropriate parental or guardian involvement.
11. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. International Visitors
If you are visiting this site or making an enquiry from outside India, please note your information will be processed in India, and by using this site you consent to that transfer and processing.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
- Email: nikita@innerrayspace.com
- Phone: +91-7021385853
- Instagram: @innerrayspace